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Inheriting Credentials in Remote Desktop Manager

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Ah, inheritance: some people inherit blue eyes, and others get a huge fortune from some distant relative they’ve never heard of! Life just isn’t fair sometimes. For me, well, people have always asked me if I’ve inherited my very curly hair from my mom or dad, and the running joke is that since neither of them actually have curly hair, mine must have come from the mailman! But all jokes aside, there’s another kind of inheritance that is a lot more sensible, reliable and doesn’t involve the mailman or bad family jokes: inheriting credentials in RDM!

As you probably know, credentials in RDM can be set using many schemes, in a session, or in a group/folder. But what you may not know is that you can set the same credentials for other entries to inherit.

RemoteDesktopManager_Inheritance1

Here’s a simple scenario: let’s call the folder where the main credential is to be set the Parent folder. Now, in that folder, let’s create a couple of sessions and call them the Child entries and set their credentials to Inherited. Automatically, the credential resolver will go up a level and use the credentials set by the parent folder for all child entries to inherit.

RemoteDesktopManager_Inheritance2

It’s also possible to set a folder to use inherited credentials. In this case, the credential resolver simply climbs the ladder until it finds a Parent folder (or entry, group, etc.) and pulls in the credentials.

The end result is that if you have multiple entries with a common set of shared credentials, you only have to keep ONE set of credentials up-to-date, instead of updating all credentials for every single session. This will save you a tremendous amount of time!

Individual User Credentials

Now, let’s take a look at another scenario. Let’s say that every user on your team must use their own credentials for each entry. Start by setting all entries and intermediate groups/folders to Inherit. Then, at the top level folder, select User Specific Settings to fill in your credentials. This will allow everyone to use their own set of credentials for all child entries!

Inheriting VPN Settings

Here’s another great trick to simplify your life: in addition to using the Inherited setting for credentials, you can also use it for VPN! All you need to do is create a new VPN entry, and then set all your other sessions’ VPN to Inherited. Note that the VPN definition must have a VPN Group defined to ensure that only the LAST session that closes will close the VPN. Personally, I just type the parent folder name as it prevents clashes. So there you go, you are now all set up to use the same settings in the wink of an eye!

RemoteDesktopManager_Inheritance3

As always, please let us know your thoughts by using the comment feature of the blog. You can also visit our forums to get help and submit feature requests, you can find them here.


Montreal Comiccon is Here!

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You may know that Devolutions is headquartered in Canada. And you may also know that we’re located about half-an-hour from the wonderful city of Montreal.

But what you may not know is that starting July 8, Montreal will be home to what some folks feel is the greatest geekfest in the world: Montreal Comiccon!  The event will take place at the Palais des congrès of Montreal (click here for venue, ticket, and other information).

As you can imagine, the team here is really excited. Here’s a rundown of some of the people we hope to meet, and that you can meet as well if you’re lucky enough to attend:

William Shatner, Nichelle Nichols, Brent Spiner & Kate Mulgrew

Not one … not two … not three … but FOUR Star Trek legends at the same time! It’s a perfect way to gear up for the epic Star Trek 50th anniversary, which will take place in August. You don’t have to be a Trekkie to be excited about this, and to appreciate all the good things that Star Trek has brought into the world. SET PHASERS ON COOL!

Billy Dee Williams

The one and only Lando Calrissian in person! I’m a huge Star Wars fan, and so you know I’m looking forward to this. I wonder if he’s sick of being asked questions about the Millennium Falcon and his complex friendship with Han Solo.

John Barrowman

Any Doctor Who fans out there? Well, here’s your chance to meet Captain Jack Harkness, the star of the spin-off series Torchwood. Harkness has actually done a lot of other acting, but he’s at Montreal Comiccon because he’s ridden the Tardis!

Bob Morley

Have you ever heard of a TV show called The 100? If not, then check it out! In my humble opinion, it’s probably the best show out there. If you’re a fan like me, meeting Bob is a must.

Tom Felton

Hey Potterheads! One of the most well-known characters in the franchise, , will be making an appearance. Now, I’m sure Felton is a great guy, but in the Harry Potter series, he’s hard to like (he’s actually a jerk!). But that just means he’s a great actor.

Ernie Hudson

“If there’s something strange / in your neighborhood / who you gonna call?” Well, although screaming out “Ghostbusters!” is more catchy, to be specific you’ll be hailing (among others) one of the original Ghostbusters, Ernie Hudson. Yes, the quirky and lovable Winston has been schedule to visit us with his trusty Ecto-1. A couple of day ago the Comiccon announce that is event was postponed. We still don’t know if Ernie Hudson will be with us in Montreal but we all wish to meet him this weekend. How can meeting him not be on our bucket list

Car Lovers Rejoice!

So maybe you’re not into sci-fi, but you’re a gearhead instead. Well, there are some SWEET ICONIC RIDES at Montreal Commicon this weekend, including:

  • The ’67 Impala from Supernatur
  • The ’77 Camaro from Transformers (Bumblebee)
  • Ecto-1 (The Ghostbusters’ car!)
  • The Jeep 12 from Jurassic Park
  • K.I.T.T (The Trans Am from Knight Rider)
  • The DeLorean from Back to the Future (“Hello? Hello? Anybody home? Think McFly! Think!”)
What about you?

Have we convinced some of you to jump in your car or head to the airport and get your geek on at Montreal Commicon? If so, please comment below and tell us who you want to meet. As mentioned, I’m really into this stuff – I’m a huge Star Wars, Game of Thrones, X-Men, Iron Man and The 100 fan – and so I can’t wait!

Or if you can’t make it, let us know who you’ve always wanted to meet. Share some of your experiences in attending other Comiccon (or similar) events near you. Have they met or exceeded your expectations?

SYSADMINOTAUR #48 : Jailbreak

July’s Poll Results : What 3 Tools Should Every IT Pro Use?

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As you may remember, last month we asked you to share your list of the top 3 tools you think every IT pro should use.

We received plenty of responses on our blog and through social media, and I’d like to start by thanking everyone who participated (and for those who didn’t – no worries, there’s always the August poll!).

We also appreciate how many of you listed RDM among your top 3. Thank you so much for making us a part of your world!

As for the results, here’s a partial list of the IT tools that some of you can’t imagine working without, along with some of your comments:

  • Remote Desktop Manager (“I live here!” — Frank McCourry)
  • KeePass
  • SecureCRT
  • PowerShell
  • Chocolatey (“Freed me from the need to manually update each application.” — Sotiris Filippidis)
  • Snagit
  • GreenShot
  • Notepad++ (“It gets better and better. Very nice text editor.” — Tommy Boucher)
  • Cmd.exe
  • Sublime Text (.app / .exe)
  • Total Commander (“Best file manager” — Alex Flora)
  • Visual Studio
  • PuTTY
  • Keeper Desktop
  • UltraEdit (“My #1 editing tool” ­— Jack)
  • WinSCP
  • GNU Screen
  • Windows Snipping Tool

Perhaps you’ll be inspired to check some of these out and discover which ones make your work easier and more efficient.

And the winners are…

As you know, each month we randomly select poll participants to receive a $25 gift certificate. And for the July poll…drum roll, please…the winners are Vladimir Gisbrecht and Kent Chen!

To claim your prize, please email me at jdupont@devolutions.net and I’ll send them your way!

Thanks again for participating, and I’ll be posting the August poll tomorrow — so stay tuned!

August Poll: Which Software Review/Discussion Websites Do You Trust?

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Wow – is it August already!? Summer is flying by. I hope that you’re all enjoying this time of year and getting a chance to hang out on the patio or head to the beach. Enjoy it while it lasts, though, because fall is just around the corner!

But before that happens, of course we need to run the August poll. Here’s what we’d like to know this month: Which software review/discussion websites do you trust?

We don’t mean doing Google searches for stuff (everyone uses Google!). We mean the software review and tech websites that you check out when searching for a new software solution. Here are some possibilities that might be on your shortlist:

  • TrustRadius
  • CNET
  • Top Ten Reviews
  • PCMag
  • G2 Crowd
  • Software Advice
  • Capterra
  • AlternativeTo

…naturally, there are hundreds of others out there, including some that might not be very popular (at least not yet!), but that you personally find valuable and trustworthy.

Bonus Question

For this month’s poll, we’re also running a special “bonus question”! In addition to telling us your favorite software review/discussion websites, please tell us (if you can remember!) where and how you found out about Remote Desktop Manager.

Share Your Expertise & Win

There are 2 great reasons to participate in the poll. The first is that other IT pros around the world can benefit from your experience and recommendations. The second is that you could WIN a $25 Amazon gift certificate. We’ll randomly select 2 participants and announce the winners next month when we share the results. Thanks for participating and good luck!

Smart Resizing and High DPI issues in Remote Desktop Manager

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It’s been a while since I’ve posted here, but I thought it was a good time to publish a new blog. I’ve recently been working on two issues — smart resizing and high DPI in Remote Desktop Manager (RDM  is our product that centralizes all your connections and passwords). I thought it would be a good idea to share with you not only the problems we’ve encountered, but also the solutions we’ve implemented.

#1. Smart Resize bug in RDP 8.1

Starting with Windows 10, we began experiencing issues with the smart sizing. Sometimes the RDP control wouldn’t properly refresh and then it wouldn’t be possible to click anywhere in it. It happened every time the parent form was maximized. This issue was often reported on our forum by our users.

https://forum.devolutions.net/topic24395-embedded-rdp-scaling-issues-on-windows-.aspx

This became one of the most annoying bugs in Remote Desktop Manager. I was able to reproduce the same issue in RDCMan (Microsoft Remote Desktop Connection Manager) and knew it had something to do with the ActiveX. I’ve tried many workarounds, such as: forcing a refresh of the window; resizing the window; and switching the Smart Sizing on and off. None of these attempts have succeeded.

Yesterday, however, while testing some new features in the ActiveX, I finally found a way to eliminate the problem. The solution was actually pretty simple and all I needed to do was enable the zoom functionality in the ActiveX. You don’t need to change the zoom level though.

Just call this method before the Connect and it works like magic!

private void SetExtendedProperty(string propertyName, bool value)
{
    IMsRdpExtendedSettings extendedSettings = 
        (IMsRdpExtendedSettings)this.Client.GetOcx();
    object boolValue = value;
    try
    {
        extendedSettings.set_Property(propertyName, ref boolValue);
    }
    catch (Exception ex)
    {
        LogManager.LogDebugError(ex);
    }
}

Be aware that you will need the RDP 8.1 ActiveX client (AxMsRdpClient9NotSafeForScripting) to fix this issue. This won’t work if you don’t use the latest version of the interop library.

#2. High DPI with RDP

A few months ago we did a major upgrade of our GUI to support High DPI. It was really challenging to add support to a WinForm application. The only missing piece of the puzzle was for the RDP connection itself. At that time, we were unable to scale the connection.

This meant that the display was too small: https://forum.devolutions.net/topic26129-k-screens-and-high-dpi.aspx?lastpage=1#post95709So last week I started looking for a solution. I’ve found an API (https://msdn.microsoft.com/en-us/library/mt703457(v=vs.85).aspx) in the ActiveX which looked very promising:

IMsRdpClient9::UpdateSessionDisplaySettings

HRESULT UpdateSessionDisplaySettings(
    [in] ULONG ulDesktopWidth,
    [in] ULONG ulDesktopHeight,
    [in] ULONG ulPhysicalWidth,
    [in] ULONG ulPhysicalHeight,
    [in] ULONG ulOrientation,
    [in] ULONG ulDesktopScaleFactor,
    [in] ULONG ulDeviceScaleFactor
);

Next, I checked the RDP protocol specifications to get more details and it was exactly what we wanted. We needed to specify the desktop scale factor and the device scale factor:

protected uint GetDesktopScaleFactor()
{
    switch (DpiManager.ScalePercent)
    {
        case 125:
            return 125;
        case 150:
        case 175:
            return 150;
        case 200:
            return 200;
    }
    if (DpiManager.ScalePercent > 200)
    {
        return 200;
    }
    return 100;
}
protected uint GetDeviceScaleFactor()
{
    switch (DpiManager.ScalePercent)
    {
        case 125:
        case 150:
        case 175:
            return 140;
        case 200:
            return 180;
    }
    if (DpiManager.ScalePercent > 200)
    {
        return 180;
    }
    return 100;
}

Unfortunately, it failed. It wasn’t possible to call it before the Connect; as a stack overflow thread mentioned, we needed to call it a few seconds after the Connect. How many seconds? Well, that was nearly impossible to find out. Sometimes 1 second, sometimes 2, and  other times the login would be longer too!

http://stackoverflow.com/questions/34496466/auto-apply-local-scale-to-non-fullscreen-desktop-connections-rdp-version-8-1-an

So despite trying to find an event to execute the call at the right time, I couldn’t find anything. By inspecting the ActiveX, I’ve found that it is possible to specify the DesktopScaleFactor and the DeviceScaleFactor before the connection with this code by using the IMsRdpExtendedSettings:

this.SetExtendedProperty("DesktopScaleFactor", this.GetDesktopScaleFactor());
this.SetExtendedProperty("DeviceScaleFactor", this.GetDeviceScaleFactor());

 

This fix works perfectly for Windows 10 and Windows 2012R2.

In Closing

I truly hope these solutions will be useful for those of you integrating the RDP ActiveX. If you are already using Remote Desktop Manager, you can download the update to fix the issue. Note that this is even included in our free edition.

If you’re not using our application, the good news is that I’m pretty sure that soon this fix will be among your favorite tools, like mRemote, RDCMan or maybe your own custom application. You may even refer others to this blog to help speed things up.

Please let me know if you find anything else to improve my code or any other workarounds that relate to the RDP ActiveX.

As always, please let us know your thoughts by using the comment feature of the blog. You can also visit our forums to get help and submit feature requests, you can find them here.

Top 9 Ways to Convince Your Boss That You Need RDM

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As an IT pro, you’re always searching for smarter ways to tame the IT chaos in your world. And so when you come across a solution that helps you do more with less, you quickly want to add it to your toolbox.

But sometimes, your boss may not share your enthusiasm. He or she may think you already have all the tools you need, so why invest in something new?

Well, if you’ve fallen in love with Remote Desktop Manager, but your boss is too busy to understand what the big deal is, here are 9 ways to turn “Why do we need RDM?” into “How soon can we get RDM?”

9. Loaded with Features

RDM is loaded with features that are “built by IT pros, for IT pros”; a full list of what’s inside is available here. Feel free to forward that page to your boss, and don’t forget to mention that RDM comes packaged with several additional products and services at no extra cost, including: online backup, custom installer, access to the Devolutions cloud, and built-in Password Vault Manager. And if you ever need a new feature or an add-on, contact us and we’ll try to make it happen!

8. Amazing Support

We have a full-time support team ready and eager to answer your questions, share advice, and help you get the most out of your RDM experience. While we pride ourselves on providing responsive help, if your boss wants even faster support, then simply tell him or her about our extended and premium support options. We won’t let you down!

7. Affordable Cost

One of the things we’re proudest of here at Devolutions is that, over the years, even as RDM has skyrocketed in popularity around the world, we’ve kept the cost of an RDM license low and affordable. Plus, we offer 1 year of free maintenance with every license. And when that period ends, you’ll have the opportunity to renew your maintenance at 50% off the regular price (you’ll have one month to renew at this amazing price). On the other hand, if you choose not to continue with maintenance, that’s no problem – you’ll still be able to use the latest version. For the best Remote Desktop Manager experience, however, we highly recommend renewing your maintenance.

6. Perpetual User-Based Licensing

Speaking of licensing, your boss may hate the idea of having to pay for a subscription each year for the same product. Fortunately, that’s not the case with RDM! Our licenses are perpetual, which means there’s only a one-time fee. Plus, our licenses are per user, rather than per machine. So don’t forget that our licensing lets you use Remote Desktop Manager on a variety of operating systems (Windows, Mac, Android,iOS and Amazon Fire) with the same single licence.

5. Easy Sharing

Spreadsheets and other similar tools have their purpose. But as your boss will readily agree (or she will once you explain it!), using a spreadsheet to store and share credentials and machine information is a BAD IDEA. With RDM, your team can easily and safely share information. Instead of manually updating spreadsheets or informing each team member (doesn’t that drive you crazy!?), RDM handles everything automatically and in real time. Come on guys, we’re in 2016. Stop using Excel as a password manager!

4. Centralization

Think about how much time you and your team have wasted over the years (which your boss has paid for!) because nobody could find a password or machine information. Or worse, maybe the person who had the information was on vacation, sick, or had left the company. Well, with RDM, everything is always centralized, and the advanced search functionality means that finding whatever you need is lightning fast. But if that isn’t enough to get your boss on board, share this glorious statistic: on average, our customers save 3-5 hours a week thanks to RDM!

3. Free Online Backup

Have you ever lost your smartphone and launched into a panic because all of your pictures, contact information, and apps were gone? But then it hits you: aha! You have a cloud backup. Hallelujah!  Well, that’s the kind of joy you’ll feel with RDM. If you happen to lose a data source for any reason (hardware failure, data leak, human error), you can rest easy knowing that our free online backup is there to save the day.

2. Strong Security

OK, let’s say that your boss is 99% convinced that RDM is the way to go. But before you get the green light, he wants to know if RDM is secure. Your answer? YES! RDM features two-factor authentication, and all passwords stored in the application database are encrypted using an Advanced Encryption Standard (AES) algorithm. As such, even if a user accesses the data directly in the database, it will be unreadable. We know how important security is to our users and their organizations, and we make it our top priority.

1. Time and Money Savings

At the end of the day, we all know what your boss really wants to know. Will it save time and help the company’s finances? Yes, it will. Just think about it…with RDM, you could save up to 5 times your hourly wage per week. In a matter of weeks, you will have paid off the initial investment. After that, every hour saved using RDM is direct profit. So if your boss wants to save YOUR time and HIS money, Remote Desktop Manager is definitively a must!

Need More Help?

If you need more help convincing your boss that you need RDM to tame the IT chaos in your world, contact us and we’ll be glad to help. We can also provide you with a customized quote based on your specific requirements to make your – and your boss’s – life even easier.

Welcome Our New Marketing Coordinator, Joey Dupont!

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One of our longstanding commitments here at Devolutions is to provide emerging professionals (of any age) with the opportunity to develop their knowledge and experience, while getting the support and guidance they need to be successful. That’s why our internship program is so popular and has a great reputation in both the academic and professional communities.

Today, I’m delighted to introduce you to Joey Dupont, our outstanding new Marketing Coordinator. I recently had the chance to chat with Joey to learn more about his background, goals, hobbies and more.

Can you tell me a bit about your background?

I recently graduated from university, and so my professional background is what you could call a ‘work-in-progress’! While in school, I was very active in various marketing and business competitions. I’ve worked as a sales advisor, where I learned a lot about product development and positioning. I also enjoy helping customers solve their problems.

What would you say is your biggest achievement so far?

I’ve had the opportunity to help several small businesses improve their marketing visibility, and these experiences have been really great and inspiring. I hope to add to my list of achievements here at Devolutions, so please ask me again in a few months and I’ll have a longer answer!

What was it about Devolutions that made you want to work here?

While at university, I heard really good things about Devolutions’ CEO David Hervieux, and about the company’s internship program. So I reached out and introduced myself, and after a few weeks I heard from Devolutions’ Marketing Director Max Trottier, who invited me for a chat. That led to an offer to join the team as a Marketing Coordinator, and it was an easy decision to make! The people and environment are great. Everyone is smart, fun and cool.  And even though I’m the newbie here, everyone has made me feel welcome, and that I’m part of the team.

What would you say are your top three strengths at work?

First, I’d say that I’m always interested in learning new stuff! I’m a marketing guy and a technology lover, and so I’ll read, discuss and learn pretty much everything I can about these topics. Second, I’d say that I’m creative and always looking to make things better. Third, I’d say that I’m passionate and want to help Devolutions lead the way.

What tasks do you carry out in your job and what are some of the tools that you use?

As a Marketing Coordinator, I help our team get our marketing message out, as well as gather feedback from our community of users, resellers and partners. My tasks include writing on our blog and social media properties, and helping pull together our various marketing campaigns. As for tools – I use a whole bunch of them, including analytics tools. But I’d say that the most helpful tool I use is my brain!

What are your impressions about working here?

The team and place are so cool! Back in school, I’ll admit that I used to stress out sometimes, because I really wanted to find a supportive team that would allow me to make a contribution right away. Devolutions is a great fit. I really enjoy spending time with the Devolutions team, and am proud and grateful to be here.

What goals would you like to achieve at Devolutions?

As you know, Devolutions has grown enormously over the years. I want to help us keep growing by doing what we do best: making great products that help our customers!

On a personal note, what are some of your hobbies and interests?

I spend a lot of time reading about marketing and new technologies. I also read about things like social behavior, perception, influence and so on, since all of this is a part of my work. I also like watching some TV shows – right now, The 100 is my favorite. Plus, I’m into sports that aren’t really popular, like Ultimate Frisbee and Slackline. I’m also a board game lover!

Please share a few words with our community of IT pros:

Hi everyone! We’re all here to help you succeed and be more efficient. I’m looking forward to connecting with you on the web, and in our various communities. Please feel free to contact me anytime with your suggestions and feedback at jdupont@devolutions.net.


Copy/Paste Once for Remote Desktop Manager and Password Vault Manager

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We’re not wizards here at Devolutions, but sometimes we like to pretend that we’re Gandalf — and we think you’ll find today’s tip magical!

Here’s the scoop: Remote Desktop Manager and Password Vault Manager supply usernames and passwords in many ways (auto-fill web, web extensions, automation, etc.), but even with all of these methods, we still need a simple copy/paste of credentials in some special cases.

Well, to speed things up, we’ve introduced the Copy Username & Password action (thanks to user AP_ops for the suggestion via our forum). This new feature allows you to copy both username and password in a single action, pasting first the username and then the password.

RemoteDesktopManager_OneCopyPaste1
You Shall Not Paste

How do we make this work? Well, we achieve this using our new Paste once (secure) clipboard copy method. It’s actually more secure since your username and password are never sitting in the internal copy buffer of the clipboard waiting to be pasted. Less time in memory equals greater security. The other big security feature is that we now allow for only one paste of the value and block it from any further request.

Paste once (secure) is the new default clipboard copy method for all three of the copy credential actions. We’ve seen instances where third-party applications monitoring the system clipboard may interfere with the new method. Citrix GoToAssist, for example, has been known to cause issues. In this case, you have two options: either change the Clipboard secure copy delay or revert the Clipboard copy method to Legacy under the File – General menu.

RemoteDesktopManager_OneCopy2

We hope this will help you save some time — and as we all know, time is money!

As always, please let us know your thoughts by using the comment feature of the blog. You can also visit our forums to get help and submit feature requests, you can find them here.

Why IT Pros Are the Life-Giving Veins of a Company

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Dear fellow IT Pros,

Here at Devolutions, we know that life as an IT pro can be stressful and hectic.

At times you may feel more like a robot than a person – especially if your boss or other executives aren’t IT pros and don’t always realize how valuable you are.

Well, on behalf of Devolutions, please allow me to remind you that you’re not just important, you’re probably the MOST important professional on your whole team!

Veins to the Rescue!

To show you how important you are, here’s a metaphor using the human body. Every successful business offers solutions, which we’ll call the heart. Without it, there’s no business at all! And we can refer to executives and leaders as the brains (yeah…I know what you’re thinking!). The different departments – finance, sales, customer service, and so on – are the integral systems of the body. They all have to be healthy and functioning for the business to work properly.

Well, guess what? IT departments and teams are the VEINS that connect everything and everyone. Without you, NOTHING WOULD GET DONE, and the body would collapse in about 3 seconds. Seriously: imagine what would happen if someone like you suddenly disappeared, even for a day. There would be chaos! Your colleagues would freak out, customers would be irate, and everything would come to a grinding halt.

No, I’m not suggesting you try this as an experiment. I’m just saying that, even if your colleagues and boss (or bosses) underestimate your value from time to time, the truth is that they need you more than they think!

Devolutions: By IT Pros, for IT Pros

One of the guiding principles here at Devolutions is that we’re “IT pros for IT pros”. Yes, we speak the language of business, and our products are 100% focused on solving problems in the real world. But we’ve never lost sight of our commitment to IT pros like you, and to doing everything we can to help you save time, solve problems, and be successful. We know the challenges you face, and we work hard every day to be part of your solution!

We Can Help Convince Your Boss!

If you want to bring RDM into your work environment but your boss isn’t giving you the thumbs up – maybe because he or she just doesn’t understand the world of IT — then check out this blog post, which you can use to build your pitch and proposal.

Meet Our New iOS Developer: Samuel Baker

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Our iOS Development Team is growing (again!), and today it’s my pleasure to introduce you to my great new colleague, Samuel Baker.  I recently had a chat with Samuel to learn more about his experience and role. Here’s a look at our conversation:

Can you tell me a bit about your professional background?

I’ve been interested in computers for years and recently completed my Computer Science degree  in Joliette.

What would you say is your biggest achievement so far?

Completing my degree was the toughest thing I’ve managed to do so far, and it’s what I’m most proud of as well.

What was it about Devolutions that made you want to work here?

I was fortunate to do my internship here at Devolutions, and the experience was amazing! The work environment is great. Everyone is smart and works hard, but they’re friendly as well. I made some good friends during my internship and was thrilled when I was asked to join the team after finishing my degree.

What would you say are your top three strengths at work?

I’d say that my top strength is team work. I’d also say that I’m big on clean work, which means making sure my work is really efficient and streamlined. And I guess my third strength is work work, in the sense that I work very hard!

What tasks do you carry out in your job, and what are some of the tools that you use?

Currently, my focus is on integrating Mac features into the iOS version of RDM. I mostly work in C# using Xamarin Studio.

What is your impression of working here so far?

As I experienced during my internship, the environment is very friendly, relaxed and supportive. The people are amazing, and the location is great as well. It really doesn’t get much better than this, and I feel lucky to be here.

What goals would you like to achieve at Devolutions?

As a new developer, I want to learn as much as possible about software development and help my team succeed.

On a personal note, what are some of your hobbies and interests?

I like music a lot and I’m also a gamer. I’m also really into speedruns, and run a few games myself. And of course, I’m very interested in programming.

Please share a few words with our community of IT pros:

I’m a proud member of the Devolutions team, and we’ll hopefully have a great time together making the industry a better place for everyone!

Inheriting Domain Variables

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You may remember our recent look at how to inherit credentials in Remote Desktop Manager. In today’s tip, we’re looking at something else you can inherit to save time and effort: domain variables. It’s really simple and easy to do. Here’s the process:

RemoteDesktopManager_Domain1

Start by creating a Domain Group/Folder, and then enter your domain name.

Next, create groups and sessions under the new domain folder. For each session, enter the variable $DOMAIN_DOMAIN$ in the domain field.

RemoteDesktopManager_Domain2
Remotedesktopmanager1

Variables can be used in any session configuration, or with any template. When you use a variable, it will be replaced by the corresponding value prior to establishing a connection – and in this case, it will retrieve the domain information. The domain variable will simply go up the ladder until it finds the Domain Group/Folder.

If at any time you need to change the domain, that’s easy as well: simply change it in the Domain Group/Folder, and the rest of your entries will automatically inherit the new domain. The treeview looks like this:

RemoteDesktopManager_Domain

So there you go! Inheriting domain variables is an easy way to save time and simplify your life. In fact, with so much extra time on your hands, you could learn a new language or spend more of your days (and maybe nights) finding Pokémon!

As always, please let us know your thoughts by using the comment feature of the blog. You can also visit our forums to get help and submit feature requests, you can find them here.

SYSADMINOTAUR #49 : Resumes

7 Mobile Apps Every IT Pro Should Use

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As an IT pro, you’re not always at your desk. Many times, you’re with customers, helping a colleague, at a conference, in training, stuck in yet another status meeting (sorry…), and so on. Well, to make your life easier and more efficient, here’s our list of 7 must-have mobile apps for IT pros:

Devolutions-IT-apps-Fing
Fing – Network tools

Fing should definitely be on your device! It lets you scan networks and access plenty of useful information, such as who’s connected to what, or if there’s an intruder on the network. You can also perform a full electronics inventory, assess network security levels, troubleshoot network issues, check the device history of all discovered networks, add your own device details, search and sort your device list, find open ports, conduct automatic DNS lookup, and more. We highly recommend it. You can get it for iOS and Android.

Reddit

The Reddit mobile app is an excellent way to connect with your fellow IT pros from around the world. While there are plenty of communities to join, the two subreddits that we recommend for accessing all kinds of IT knowledge, recommendations and opinions are:

  • /r/InformationTechnology
  • /r/sysadmin

At the same time, when you need a bit of a break from your stressful day, some of the IT pros on Reddit can be hilarious. Honestly, whenever someone around here just starts erupting in laughter for what seems like no reason, we assume they’re reading something hysterical on Reddit. You can download it for iOS and Android.

Devolutions-IT-apps-Reddit
Devolutions-IT-App-OfficeSuite
Office Suite + PDF Editor

With this handy mobile app, you can edit Word, Excel, PowerPoint and PDF files from, well, everywhere. You can also convert files to PDF on your device, as well as share files via Dropbox, OneDrive and Google Drive. And there’s a cool photo scanner too. You can download the app for iOS and Android.

Remote Desktop Manager

What can we say? We’re proud of the RDM app and we hope you have it on your device’s home screen. The RDM app lets you access all of your remote connections and passwords from anywhere. You can use as a stand-alone app or you can use it in combination with the Enterprise edition to connect to your centralized database. You can get it for Android and iOS.

Devolutions-IT-Apps-RDM
Devolutions-IT-apps-Spiceworks
Spiceworks – Help Desk

First of all: if you don’t know what Spiceworks is, then join the community because you’re going to LOVE it! Spiceworks is a community of IT pros interacting with each other about different topics. Joining the community can help you find quick solutions to problems, get advice and recommendations, debate and share ideas, and so on. You can also connect with various companies and vendors, including of course the Devolutions Team. Plus, you can manage contacts and tickets through the app, which is really convenient. You can download it for iOS or Android from here.

ScanIT

With ScanIT you can scan serial numbers and other asset data (via bar codes and QR codes), and manage them directly in your Spiceworks application! The app can help you save lots of time and effort, and improve data accuracy as well. What’s not to love? You can grab it here.

Devolutions-IT-apps-ScanIT
Devolutions-IT-App-ESFileExplorer
ES File Explorer File Manager

ES File Explorer is an Android app that lets you manage local and networked files via FTP. It’s kind of like Office Suite in that you can access your files whenever you want and wherever you are. It’s a great way to organize all your files so you can be a lot more productive – and you don’t have to run into work every time you need a file! You can find it here.

What about you?

There’s a good chance that you already have some these apps on your smartphone. But hopefully we’ve given you some new ideas we all, so that you can tame the IT chaos in your world.

YOUR TURN: what apps do you think IT pros should have on their device? Please share your recommendations and wisdom!

RDM 12 Sneak Peek: Devolutions Proxy

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Good news everyone: Remote Desktop Manager 12 is on the way!

I’ve had a chance to try it out, and trust me on this: IT’S AWESOME. Honestly, the development team has really outdone itself. These guys are wizards!

I’d love to give you a rundown of all the improvements and additions – but I can’t! However, I have been given the green light to reveal one feature that all of you non-Windows users are going to love: Devolutions Proxy.

Here’s the story: as you may know, some RDM features that are available for the Windows client aren’t yet available for the Mac, iOS and Android clients, respectively. Well, thanks to the Devolutions Proxy in RDM 12, you’ll be able to access ALL features on EVERY platform!

Here’s a snapshot of the features that non-Windows users can look forward to accessing:

  • Hyper-V Console (start, stop, pause, save, restore snapshots)
  • Terminals Services (logoff, shutdown, reboot, send message)
  • Events
  • Printers
  • Processes (terminate)
  • Programs (uninstall)
  • Services (start, stop, restart)
  • Network Shares (create, delete)
  • Inventory Report
  • Wake on LAN

Also, here are some Devolutions Proxy technical details:

  • Secure communication using SSL
  • NAT/Firewall friendly (uses https on a single port)
  • Installs as a standard Windows Service
  • Runs as Local Service (low privilege account)
  • Uses the Windows Event Log for application logging
  • Easy download, installation and configuration through its console in RDM
“But Wait – There’s More”

For Devolutions Server (DVLS) users, there’s even more good news: Devolutions Proxy will be bundled as part of DVLS 3.5! So there’s no need to perform a separate installation. All of the features will be available immediately for devices that use DVLS as their data source. How cool is that?

Stay Tuned

I know everyone is waiting anxiously for Remote Desktop Manager 12, but don’t worry, I promise that it’s on the way and won’t be long. And if you haven’t done so already, please subscribe to our newsletter so you’ll be the first to know.


Password Policy Complexity

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How to make sure your passwords meet security requirement in Remote Desktop Manager

Here at Devolutions, we like to have fun – seriously, you should see our game room! We also have a few team members who can be described as “professional pranksters”. So yeah, there’s never a dull moment around here.

BUT…there’s one thing we never joke about, and that’s security! It’s our top priority, which is why we’ve designed Remote Desktop Manager with a built-in password complexity feature.

Here’s the scoop: we all know that some users don’t know the first thing about password security. Their version of a strong password is “123456” or “password”, which is hardly secure! (still the top 2 used passwords out there according to Password Random) That’s where RDM’s password complexity policy feature comes to the rescue!

This feature lets you ensure that all passwords meet pre-determined complexity requirements, so that your valuable systems and devices can’t be hacked by a gifted 5-year old. Here’s how to set things up:

In AdministrationData Source SettingsPassword Complexity, click the New Template button to create your Password Complexity template. Just a little side note, you could also select Forbidden Password and create a blacklist of forbidden password,  banning 123456 forever!

RemoteDesktopManager_Complexity2
RemoteDesktopManager - Complexity1

Next, enter a name for your new template and select your specific requirements, including the minimum password length and the minimum number of lowercase characters, uppercase characters, numeric characters and symbols.

From there, edit one of your sessions; on the Security side menu, choose Complexity and select your template from the dropdown menu.

When the setting is enabled (True) and a user tries to change or create a password, one of the following will happen based on your settings:

  • Required: the user must meet the pre-set requirements or the password will not be accepted.
  • Warn: the user will get a warning that their proposed password fails to meet complexity requirements and that they should change it. Users who choose to ignore this warning may do so, only to incur your wrath later on.
  • Inherit: the password complexity rules will be inherited from the validation rules set on the parent folder (i.e. either “Required” or “Warn” as described above).
RemoteDesktopManager_Complexity3

And that’s it! It’s like having your very own Sheldon Cooper to make sure everyone follows the Roommate agreement… and we all know how he is with rules. Bazinga!

As always, please let us know your thoughts by using the comment feature of the blog. You can also visit our forums to get help and submit feature requests, you can find them here.

New release: Remote Desktop Manager for Android and iOS 2.0 are Here!

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Last year, we launched Remote Desktop Manager for Android and iOS. Since then, both apps have been installed thousands (and thousands) of times, and we’re glad to see that so many of you are using it to get the most out of your RDM experience.

Today, I’m thrilled to announce that version 2.0 is now available!

As you might expect, many of the enhancements and features were suggested by YOU. Thank you for your feedback, advice, recommendations and ideas.

Here’s a snapshot of what’s new in RDM for Android 2.0:
  • Multiple tabs are now displayed when several sessions are opened at the same time, which makes it easier and faster to switch between sessions.
  • Support for Dashlane credentials
  • Sessions now support the full screen mode (just tap your screen with 3 fingers to toggle on/off)
  • The app now locks when sent to the background (this can be configured in the settings)
  • Support for HP ILO and Dell iDrac sessions
  • Support in LastPass entries for Google Authenticator Two Factor mode.
  • You can now reconnect to active sessions
  • Sessions can now be configured to show the status bar
  • FTP sessions can be created and edited

In total, there are more than 40 additions, enhancements and fixes! You can find the full change history on our forum. You can download the app now on Google Play and start RDMing anywhere, anytime. As always, the app is FREE! If you’re an Android user, please click here for the Getting Started with RDM for Android.

Here’s what’s new in RDM for iOS 2.0:
  • Improved searches
  • Dashlane credential
  • Sessions multi-tabbing (can be disabled in the user interface settings)
  • Shared clipboard functionality
  • SSH agent forwarding functionality
  • Support for Amazon S3 data source
  • Support for UltraVNC proxy

Like the Android version, RDM for iOS 2.0 offers a lot of additions, enhancements and fixes. To see the full change history or to download the FREE RDM application, you can visit the App Store. If you’re an iOS user, please click here for the Getting Started with RDM for iOS.

Please Share Your Opinion

While we’ve worked very hard on this new version, you know that we’re already thinking about the next update. So please share your opinions and ideas, either by connecting without Android and iOS Development Teams via our forum, or by emailing me directly at jdupont@devolutions.net. I’ll make sure your valuable input gets to the right people!

Getting Started with Remote Desktop Manager for Android

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If you’re an iOS user,  please click here for the Getting Started with RDM for iOS.

Are you guys glued to your smartphone looking at the newest tweet, or the latest post on Reddit? Well, I’m happy to say that you can now keep your eyes on your smartphone and mix work with pleasure all at the same time!

Let’s take a moment to review the free Android mobile app for Remote Desktop Manager. The first thing I want to note is that to get the full RDM experience on your device – including connecting to your centralized database – you’ll need a desktop RDM Enterprise license. The application will certainly enhance your RDM experience and make it easy to monitor your servers and proceed with urgent fixes on the road.

With this in mind, here’s how to get started with RDM for Android:

1. Start by downloading the free app for Remote Desktop Manager from Google Play.

2. When launching the app for the first time, you’ll be prompted to enter a master password. You can either enter a password to safeguard your account (which we strongly suggest), or you can leave the field blank. If you choose to leave it blank the app will open without prompting for a password.

3. When using the app for the first time, you’ll be running from a local data source (XML file). You can add a new data source by tapping on Connections – Data Sources and then the floating button (+). Select the data source you want and add information as required.

RemoteDesktopManager - Android1

4. If you use our Devolutions Online Database or Devolutions Drive services, simply create a data source that refers to them and you’ll have access to your entries in no time.

RemoteDestkopManager - Android2

5. Once configured, you can easily launch a connection to all of your remote servers, virtual machines, and other workstations with a single touch. Obviously the mobile platform does not support ALL the technologies that the desktop edition do, but the most popular ones are there (RDP, SSH, VNC and a few others).

Now there’s no more reason to miss that latest trend on Reddit!

As always, please let us know your thoughts by using the comment feature of the blog. You can also visit our forums to get help and submit feature requests, you can find them here.

Getting Started with Remote Desktop Manager for iOS

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If you’re an Android user, please click here for the Getting Started with RDM for Android.

Are you guys glued to your smartphone looking at the newest tweet, or the latest post on Reddit? Well, I’m happy to say that you can now keep your eyes on your smartphone and mix work with pleasure all at the same time!

Let’s take a moment to review the free mobile iOS app for Remote Desktop Manager. The first thing I want to note is that to get the full RDM experience on your device – including connecting to your centralized database – you’ll need a desktop RDM Enterprise license. The application will certainly enhance your RDM experience and make it easy to monitor your servers and proceed with urgent fixes on the road.

With this in mind, here’s how to get started with RDM for iOS:

1. Start by downloading the free app for Remote Desktop Manager from the App Store. Please note that you’ll need v8.4 or higher.

2. When launching the app for the first time, you’ll be prompted to enter a master password. You can either enter a password to safeguard your account (which we strongly suggest), or you can leave the field blank. If you choose to leave it blank the app will open without prompting for a password.

3. When using the app for the first time, you’ll be running from a local data source (XML file). You can add a new data source by tapping on Data Sources and then the plus sign (+). Select the data source you want and add information as required.

RemoteDesktopManagerIOS5

4. If you use our Devolutions Online Database or Devolutions Drive services, simply create a data source that refers to them and you’ll have access to your entries in no time.

RemoteDesktopManager-IOS6

5. Once configured, you can easily launch a connection to all of your remote servers, virtual machines, and other workstations with a single touch. Obviously the mobile platform does not support ALL the technologies that the desktop edition do, but the most popular ones are there (RDP, SSH, VNC and a few others).

Now there’s no more reason to miss that latest trend on Reddit!

As always, please let us know your thoughts by using the comment feature of the blog. You can also visit our forums to get help and submit feature requests, you can find them here.

New Product: Introducing Wayk Now Beta – Instant Remote Support and Remote Desktop

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As you know, we strive to create solutions that help you “control the IT chaos” in your world. And that’s why today I’m thrilled to introduce you to the latest member of the Devolutions family of innovative products: please give a warm welcome to Wayk Now!

What’s Wayk Now?

Using Wayk Now, you can take control of a remote computer, or allow an authorized user to take control of your computer. Wayk Now will soon become available as a first Beta version of the software which will be released in the next weeks. Wayk Now is a new remote desktop tool that will also be integrated with Remote Desktop Manager soon after the release.  Sign up now to get on the beta list.

Wayk Now key features include:

  • Send and receive files of any size
  • An enhanced clipboard that lets you copy/paste just about anything between local and remote applications
  • Compatibility with Windows, Mac OS X and Linux – all with the same rich feature set
  • Strong TLS 1.2 encryption with certificate validation
  • Easy-to-use, with none of the common usability problems found in remote support and remote desktop scenarios
  • A lightweight package with a small footprint that launches without installation or elevated permissions
Wayk Now is FREE

Right now, Wayk Now is free for everyone to use! In the future, we’ll launch an enterprise version with various licensing options. However, the product will ALWAYS be free for personal use, forever.

Register to get Wayk Now Beta as soon as we release it

Want to give Wayk Now a try? Please click here to register, and as soon as the Beta version is ready later this month, we’ll let you know by sending you an email with further information. Since our Beta programs are usually very popular, we urge you to sign-up now.

We hope that you enjoy all of the features and benefits of Wayk Now. If you have any questions or comments, don’t hesitate to contact me directly at jdupont@devolutions.net .

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